Club Carlson Visa Cards Contact Us

 
Cardmember Service

24-hour Cardmember service inquiries and lost or stolen card reports

 

Club CarlsonSM Premier Rewards Visa Signature® card
Club Carlson Rewards Visa Signature card
Club Carlson Platinum Rewards Visa® card
Club Carlson Rewards Visa card
 
1-800-236-4012
Outside U.S. or Canada, 1-701-461-0202 (call collect)
TDD 1-888-352-6455

Club Carlson Business Rewards Visa card 
1-800-236-7546
Outside U.S. or Canada, 1-701-461-0300 (call collect)
TDD 1-888-352-6455

 

Mail (Remittance)
U.S. Bank National Association
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179 - 0408
Overnight Address
U.S. Bank National Association
Attn: #790408
824 North 11th Street
St. Louis, MO 63101-1016


Email us

For questions specific to an existing account, please Log in to Online Banking to authenticate that you are the account owner:

  1. Log In to Online Banking
  2. Click the "Customer Service" link in the left-hand navigation
  3. Select "Email Us"

For general questions about the Club Carlson Visa card program, contact us by email.

 

Carlson Rezidor Hotel Group
 

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Club Carlson Premier Rewards Visa Signature Card
Club Carlson Rewards Visa Signature Card
Club Carlson Business Rewards Visa Card
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U.S. Bank Home  |  Privacy Pledge  U.S. Bank


We may change APRs, fees and other Account terms in the future based on your experience with U.S. Bank National Association and its affiliates as provided under the Cardmember Agreement and applicable law.

The creditor and issuer of this Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

Subject to credit approval.

Rules for the Club Carlson Visa Program & Benefits ("Card Benefit Program")

By using your Club Carlson Visa credit card account ("Account"), you acknowledge and agree to be bound by these Card Benefit Program rules as published in the Benefit Guide. These Card Benefit Program rules are in addition and subject to additional terms and restrictions as set forth in the Cardmember Agreement ("Agreement") and the Club Carlson Program Terms and Conditions. The creditor and issuer of this Card is U.S. Bank National Association ("U.S. Bank," "we," "us," and "our"), pursuant to a license from Visa U.S.A. Inc.

Club Carlson Program:  The primary Cardmember (for Business Reward Accounts, the Cardmember who executed the application for credit) must be a Club Carlson member and the Cardmember's name must match the name on the Club Carlson account. A primary Cardmember (for Business Reward Accounts, the Cardmember who executed the application for credit) who is not an existing Club Carlson member at the time of Account application will be enrolled in the Club Carlson program as part of the Account application.  Gold Points from separately enrolled Accounts may not be combined into one Club Carlson account. 

For Business Reward Accounts, Gold Points may be earned by both the business owner (who executed the application for credit) and employees and will be pooled to one Gold Points balance at the Business level.  The business owner will have the sole authority to redeem the pooled Gold Points.  Except with respect to Gold Points earned on Accounts issued to one or more employees that are pooled to the Business level, Gold Points from separately enrolled Accounts may not be combined onto one Club Carlson account.  All Card benefits are available solely for the business owner.

Club Carlson participation, including the earning and redeeming of Gold Points and all other membership benefits and features are subject to the Club Carlson Terms and Conditions and privacy policy available at clubcarlson.com/termsandconditions. Specific benefits and services offered at individual hotels may vary, may not be available at all hotels and are subject to change. Free award nights (with no blackout dates) are for standard rooms only, are subject to availability, and the number of Gold Points required vary based on the applicable hotel category for hotel requested. 

If there is any abuse of the Card Benefit Program, failure to follow the Card Benefit Program rules, or any misrepresentation by you, all Gold Point balances, including any Gold Points not yet transferred to Club Carlson, may be forfeited without liability to you, no additional Gold Points shall accumulate, and any other Card Benefit Program benefits may be immediately discontinued. We reserve the right to approve, deny or revoke participation in the Card Benefit Program to any individual for any reason whatsoever.


U.S. Bank and Club Carlson reserve the right to change, modify, restrict, waive, cancel and/or terminate the Card Benefit Program, including the Card Benefit Program rules, or any features, benefits or aspects of the Card Benefit Program at any time without prior notice.

The following are trademarks of Carlson Hotels, Inc. or its affiliates or subsidiaries: Club CarlsonSM, Gold Points®, Radisson®, Radisson Blu®, Park Plaza®, Park Inn®, and Country Inns & Suites By CarlsonSM

© 2013 Carlson Hotels, Inc. and U.S. Bank National Association