Listed below are the most common questions asked about the Club CarlsonSM Visa® card programs. If you need additional help, please contact Cardmember Service.
How to Apply
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Where do I apply for the Club Carlson Visa card?
- Club Carlson Premier Rewards Visa Signature® Card
- Club Carlson Rewards Visa Signature Card
- Club Carlson Rewards Visa Card
You can apply online or at any U.S. Bank branch:
Personal Cards
Business Cards
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Do I have to be a U.S. resident to apply for the Club Carlson Visa card?
Yes, you need to have a permanent U.S. residence to apply for the Club Carlson Visa Card. This ensures the bank is able to verify your information for a credit card. Of course, you can use your Club Carlson Visa card worldwide.
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Can I receive the Club Carlson Visa card without being a Club Carlson member?
Yes, however, if you do not currently have a Club Carlson member number, one will be assigned to you upon application and approval of the card. All of your Club Carlson Gold Points® will accumulate to one Gold Points account with Club Carlson.
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I have a Club Carlson number so why was I assigned a different number?
If no Club Carlson number was provided at the time of application, one was assigned to you. Contact Club Carlson to combine your accounts.
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Can I use my spouse’s Club Carlson member number to apply for the Club Carlson Visa card?
No, the primary Club Carlson cardmember’s name must match the Club Carlson member name and associated member number. If you’d like additional cards for a family member, please call 800-236-4012.
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How can I check the status of my application?
Please call 800-947-1444 and choose option 1 for the status of an application. For your security, you will be required to enter your social security number to locate the application. Additional verification item(s) may be needed to validate.
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How long will it take to receive my card?
Once approved, you should receive your card within 7-10 business days.
Exclusive Rewards
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What rewards will I earn with the card?
- Club Carlson Premier Rewards Visa Signature Card
- Club Carlson Rewards Visa Signature Card
- Club Carlson Rewards Visa Card
Each card has its own exclusive benefits and includes earning Club Carlson Gold Points for every purchase made using your card at millions of locations that accept Visa credit cards. These points are combined in your Club Carlson account with Gold Points earned including hotel stays at participating Carlson Rezidor hotels worldwide.
Personal Cards
Business Cards
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How do I use my Gold Points?
Learn more about how to redeem Gold Points at clubcarlson.com.
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How can I find out how many Gold Points I have?
Learn more about managing your Gold Points through clubcarlson.com.
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What is a Bonus Award Night?
A Bonus Award Night is an exclusive cardmember benefit. When you redeem Gold Points for Award Nights of two or more consecutive nights at the same participating Carlson Rezidor hotel property, you will receive the last night of the Award Night stay free without deduction of points.
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How do I redeem my Gold Points for stays and receive a Bonus Award Night?
Log onto www.clubcarlson.com and make your reservation. If you qualify to receive a Bonus Award Night, it will be available during the booking process
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Do I need to have a valid Club Carlson Visa card to take advantage of Bonus Award Nights?
Yes and your account must be in good standing to enjoy the Bonus Award Nights benefit.
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Do I need to make the reservation in advance in order to receive the Bonus Award Night?
Yes, the Bonus Award Night benefit is available only on advance reservations for Award Nights paid in full with Gold Points and is not valid with standard paid reservations or Points + Cash redemption reservations.
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Do the reservation need to be in my name to take advantage of the Bonus Award Night benefit?
Yes, the Club Carlson member must make the reservation and be the traveler to receive the Bonus Award Night redemption.
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If I am booking multiple nights/rooms, can I get the Bonus Award Night on both bookings?
No, only one room per reservation, per hotel for an Award Stay will be eligible to receive the Bonus Award Night.
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Is the Bonus Award night subject to a cancellation penalty if I cancel my room?
If a reservation with a Bonus Award Night is subject to a cancellation penalty, the Bonus Award Night from that reservation will count against the Annual Maximum.
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Is there a limit to the number of Bonus Award Nights I can earn per year and how can I check?
The maximum Bonus Award Nights per calendar year per member with an open Account is fifty (50). To check the number of Bonus Award Nights you have used, log into your account at www.clubcarlson.com or call Club Carlson member services at 1-888-288-8889.
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How long will I retain my Elite status?
After you qualify for Elite status with the Card, you will continue to maintain the Elite status so as long as your account is open and in good standing.
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If I have questions on my Club Carlson Visa account who do I call?
For Cardmember questions call Cardmember Service.
Basic Card Facts
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What is the difference between the Club Carlson Signature Premier Rewards, Signature Rewards, and Business Rewards cards?
View the Card Comparison page for more details on the Club Carlson Visa cards.
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Is there an Annual Fee with the card?
- Club Carlson Premier Rewards Visa Signature Card
- Club Carlson Rewards Visa Signature Card
- Club Carlson Platinum Rewards Visa Card
- Club Carlson Rewards Visa Card
The annual fee varies by product. Refer to the following links for individual product annual fees.
Personal Cards
Business Cards
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Is the APR competitive?
- Club Carlson Premier Rewards Visa Signature Card
- Club Carlson Rewards Visa Signature Card
- Club Carlson Rewards Visa Card
The APR is competitive for credit cards that offer rewards. You pay no interest on purchases (see terms below) when you pay your bill in full by the payment due date each month.
Personal Cards
Business Cards
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Can I only use the Club Carlson Visa card for purchases at participating Carlson Rezidor hotels worldwide?
No, in addition to using your Club Carlson Visa card at any Carlson Rezidor hotel worldwide, including: Radisson Blu, Radisson®, Park Plaza®, Park Inn by Radisson, Park Inn®, and Country Inns & Suites By CarlsonSM, your card can be used to make purchases at any of the millions of places that accept Visa.
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I will have more than 2 additional cardholders for my Club Carlson Business Rewards Visa account. How will Gold Points earned on my employees’ purchases be awarded?
Club Carlson Gold Points will be awarded to the business owner who applied for the card and whose Club Carlson member number appears on the account.
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How can I access my account online?
You can access your Card account from any Internet-enabled computer. Learn More.
Other Benefits
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What benefits will I receive with the Card?
- Club Carlson Premier Rewards Visa Signature Card
- Club Carlson Rewards Visa Signature Card
- Club Carlson Rewards Visa Card
Visit each product page for a complete listing of all the benefits you will enjoy.
Personal Cards
Business Cards
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How can I download files or view my online statements using Internet Explorer version 8?
- Go to: Tools > Internet Options
- Select the Advanced tab
- Scroll down to the Security section and uncheck 'Do not Save Encrypted Pages to Disk' setting
Users that are unable to download files or view online statements should change the 'Do not Save Encrypted Pages Setting' in the Security section. To change this setting:





