Listed below are the most common questions asked about the Club CarlsonSM Visa® card programs. If you need additional help, please contact Cardmember Service.
How to Apply
Yes, you need to have a permanent U.S. residence to apply for the Club Carlson Visa Card. This ensures the bank is able to verify your information for a credit card. Of course, you can use your Club Carlson Visa card worldwide.
Yes, however, if you do not currently have a Club Carlson member number, one will be assigned to you upon application and approval of the card. All of your Club Carlson Gold Points® will accumulate to one Gold Points account with Club Carlson.
If no Club Carlson number was provided at the time of application, one was assigned to you. Contact Club Carlson to combine your accounts.
No, the primary Club Carlson cardmember’s name must match the Club Carlson member name and associated member number. If you’d like additional cards for a family member, please call 800-236-4012.
Please call 800-947-1444 and choose option 1 for the status of an application. For your security, you will be required to enter your social security number to locate the application. Additional verification item(s) may be needed to validate.
Once approved, you should receive your card within 7-10 business days.
Each card has its own exclusive benefits and includes earning Club Carlson Gold Points for every purchase made using your card at millions of locations that accept Visa credit cards. These points are combined in your Club Carlson account with Gold Points earned including hotel stays at participating Carlson Rezidor hotels worldwide.
- Club Carlson Premier Rewards Visa Signature Card
- Club Carlson Rewards Visa Signature Card
- Club Carlson Rewards Visa Card
Learn more about managing your Gold Points through clubcarlson.com.
You will receive a Free Night if you charged US $10,000 or more in Net Purchases (purchases minus credits and returns) on the Account during the 12-month statement cycle period immediately prior to the annual anniversary of your Account opening date.
Once you qualify for the Free Night you will receive an email from Club Carlson with an E-Cert code. You can then use this E-Cert code to book your free night at clubcarlson.com. The Free Night E-Cert may also be accessed from your online account at www.clubcarlson.com.
Yes and your account must be in good standing.
Yes, Free Night may only be redeemed for advance reservations.
Yes, the Club Carlson member must make the reservation and be the traveler to receive the Free Night.
Cancelation fees are disclosed when booking and will apply if the room isn’t canceled by the time stated when booking the reservation.
You will earn one Free Night each year only if you charged US $10,000 or more in Net Purchases (purchases minus credits and returns) on the Account during the 12-month statement cycle period immediately prior to the annual anniversary of your Account opening date.
Contact Club Carlson Member Service at 1-888-288-8889.
After you qualify for Elite status with the Card, you will continue to maintain the Elite status for as long as your account is open and in good standing.
For Cardmember questions call Cardmember Service.
Basic Card Facts
View the Card Comparison page for more details on the Club Carlson Visa cards.
Can I only use the Club Carlson Visa card for purchases at participating Carlson Rezidor hotels worldwide?
No, in addition to using your Club Carlson Visa card at any Carlson Rezidor hotel worldwide, including: Quorvus Collection, Radisson Blu®, Radisson®, Radisson RED, Park Plaza®, Park Inn® by Radisson, and Country Inns & Suites By CarlsonSM, your card can be used to make purchases at any of the millions of places that accept Visa.
I will have more than 2 additional cardholders for my Club Carlson Business Rewards Visa account. How will Gold Points earned on my employees’ purchases be awarded?
Club Carlson Gold Points will be awarded to the business owner who applied for the card and whose Club Carlson member number appears on the account.
With Online Banking, you can access your Card account from any Internet-enabled computer.
The EMV microchip card is now available and offers increased security and better acceptance when traveling to Canada and overseas, while continuing to work with ease for payments within the U.S. This rapidly expanding technology is already in use or being implemented in 130 countries around the globe. If you’re an existing Club Carlson Visa Cardmember planning a trip to Canada, Mexico or any other foreign country and your card doesn't have the EMV microchip, call the Cardmember Service number located above the magnetic stripe on the back of your card (800-236-4012 Consumer or 800-236-7546 Business) to request a replacement card 30 days prior to leaving on your trip.