Card Art - Club Carlson Visa Cards Frequently Asked Questions 

Listed below are the most common questions asked about the Club CarlsonSM Visa® card programs. If you need additional help, please contact Cardmember Service.


How to Apply
  • Click to Show/Hide How can I check the status of my application?
  • Please call 800-947-1444 and choose option 1 for the status of an application. For your security, you will be required to enter your social security number to locate the application. Additional verification item(s) may be needed to validate.

Exclusive Rewards
  • Click to Show/Hide When will I receive my Free Night?
  • You will receive a Free Night if you renew your Card by paying the Annual Fee and charge a minimum of $10,000 in purchases on your card in the prior 12-month period.
  • Click to Show/Hide How do I redeem my Free Night?
  • Once you qualify for the Free Night you will receive an email from Club Carlson with an E-Cert code. You can then use this E-Cert code to book your free night at The Free Night E-Cert may also be accessed from your online account at

Basic Card Facts

ScoreBoard Reporting
  • Click to Show/Hide What is ScoreBoard?
  • ScoreBoard is a free online tool that allows you to monitor your Club Carlson Visa credit card spending through the use of easy-to-read charts and graphs, helping to trend spending patterns over various time periods. ScoreBoard also offers additional reports that help you better manage your Club Carlson Visa credit card spending overall.
  • Click to Show/Hide Can I print, download or save the information available through ScoreBoard?
  • Yes. You can print the report in one of two ways. To print the page you are viewing, select Print from the ScoreBoard navigation bar and it will launch the print function from your browser menu. ScoreBoard will print the entire Spend or Reports page.

    To download or save the Spend or Reports information available within ScoreBoard, select Download from the ScoreBoard navigation bar. Then select the format (i.e., PDF, Image, XLS [Version 2000 or later] or CSV).

    To download or save a report, select a Download option from the radio buttons available in the report criteria section.

  • Click to Show/Hide How is U.S. Bank able to categorize card transactions into Market Segments and Industries?
  • Visa® has assigned every merchant to a specific category or classification. When you make a credit card purchase, U.S. Bank receives this classification along with information about your purchase, and we use this classification to categorize your transaction. If a merchant is a large company with many different departments, we cannot specify the department from which the item was purchased.

Other Benefits
  • Click to Show/Hide Is an EMV microchip card available for international travel?
  • The EMV microchip card is now available and offers increased security and better acceptance when traveling to Canada and overseas, while continuing to work with ease for payments within the U.S. This rapidly expanding technology is already in use or being implemented in 130 countries around the globe. If you’re an existing Club Carlson Visa Cardmember planning a trip to Canada, Mexico or any other foreign country and your card doesn't have the EMV microchip, call the Cardmember Service number located above the magnetic stripe on the back of your card (800-236-4012 Consumer or 800-236-7546 Business) to request a replacement card 30 days prior to leaving on your trip.

We may change APRs, fees and other Account terms in the future based on your experience with U.S. Bank National Association and its affiliates as provided under the Cardmember Agreement and applicable law.

The creditor and issuer of this Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

Subject to credit approval.

Rules for the Club Carlson Visa Program & Benefits ("Card Benefit Program")
By using your Club Carlson Visa credit card account ("Account"), you acknowledge and agree to be bound by these Card Benefit Program rules as published in the Benefit Guide. These Card Benefit Program rules are in addition and subject to additional terms and restrictions as set forth in the Cardmember Agreement ("Agreement") and the Club Carlson Program Terms and Conditions. The creditor and issuer of this Card is U.S. Bank National Association ("U.S. Bank," "we," "us," and "our"), pursuant to a license from Visa U.S.A. Inc. As used herein, “you”, “your” and “the business owner” means the individual who executed the application for credit and, where applicable, requested that we issue one or more Card(s) for employee(s) and “Cardmember” means the business owner and any employee(s) to whom we have issued a Card.

Club Carlson Program:  The primary Cardmember (for Business Reward Accounts, the business owner) must be a Club Carlson member and the Cardmember's name must match the name on the Club Carlson account. A primary Cardmember (for Business Reward Accounts, the business owner) who is not an existing Club Carlson member at the time of Account application will be enrolled in the Club Carlson program as part of the Account application.  Gold Points from separately enrolled Accounts may not be combined into one Club Carlson account.

For Business Reward Accounts, Gold Points may be earned by all Cardmembers and will be pooled to one Gold Points balance in the business owner’s Club Carlson account. Certain bonus Gold Point offers may be earned solely by the business owner, as specified in the offer terms. The business owner will have the sole authority to redeem the pooled Gold Points.  Except with respect to Gold Points earned on Accounts issued to one or more employees that are pooled in the business owner’s Club Carlson account, Gold Points from separately enrolled Accounts may not be combined onto one Club Carlson account.  All Card benefits are available solely for the business owner.

Club Carlson participation, including the earning and redeeming of Gold Points and all other membership benefits and features are subject to the Club Carlson Terms and Conditions and privacy policy available at Specific benefits and services offered at individual hotels may vary, may not be available at all hotels and are subject to change. Free award nights (with no blackout dates) are for standard rooms only, are subject to availability, and the number of Gold Points required vary based on the applicable hotel category for hotel requested.

If there is any abuse of the Card Benefit Program, failure to follow the Card Benefit Program rules, or any misrepresentation by a Cardmember, all Gold Point balances, including any Gold Points not yet transferred to Club Carlson, may be forfeited without liability, no additional Gold Points shall accumulate, and any other Card Benefit Program benefits may be immediately discontinued. We reserve the right to approve, deny or revoke participation in the Card Benefit Program to any individual for any reason whatsoever.

U.S. Bank and Club Carlson reserve the right to change, modify, restrict, waive, cancel and/or terminate the Card Benefit Program, including the Card Benefit Program rules, or any features, benefits or aspects of the Card Benefit Program at any time without prior notice.

The following are trademarks of Carlson Hotels, Inc. or its affiliates or subsidiaries: Club CarlsonSM, Gold Points®, Quorvus CollectionSM, Radisson Blu®, Radisson®, Park Plaza®, Park Inn® by Radisson and Country Inns & Suites By CarlsonSM.

© 2015 Carlson Hotels, Inc. and U.S. Bank National Association